Partner FAQ

Questions from account suppliers. If you are buying rather than selling, the buyer FAQ is the one you want; the pitch itself is on Sell Account.

• Do you buy accounts from me, or do I sell them through the store?

  You sell them through the store. You upload accounts and set the price; when a buyer takes one, the amount lands on your supplier balance. Nothing is bought from you up front.

• Who sets the price?

  You do. The store sells your accounts at your price and advertises them worldwide — roughly 70% of sales go to customers outside the CIS.

• What does it cost me to sell here?

  Advertising, payment acceptance and customer support are the store’s cost, not yours, and we do not charge interest on payouts to suppliers. What you carry is the cost of replacements and refunds on accounts that fail inside their guarantee window.

• I want to sell 1 account, is this possible?

  Yes — but the cabinet is built for regular supply in quantity, so a single account is worth uploading mainly if more will follow.

• Is seller registration the same as a buyer account?

  No. Pick partner registration — an ordinary buyer account cannot upload accounts, and the two are not merged afterwards.

• How long does the supply application take to review?

  Applications are read by hand rather than approved automatically. If yours is rejected you will see the reason and can apply again once it is addressed; if it is approved, you can upload straight away.

• How do I get paid?

  Press “Order withdrawal” in the partner cabinet whenever you want your balance paid out. There is no fee for the withdrawal itself.

• What happens if an account I supplied stops working?

  Within the guarantee window shown on the listing, the buyer gets a replacement or a refund and it comes off your balance. Across the whole store, replacements and refunds are 0.5% of sales — pulling a batch that has started failing is cheaper than leaving it on sale.

• How long is the guarantee?

  It is set per listing and shown on the item card, so it varies by account type. Buyers see the same figure you do before they order.

• Can I supply an account type that is not on the site yet?

  Yes, if you can supply it regularly and in volume. Register in the partner cabinet, then write to partner@pvamarkets.com with the type and the quantities you expect.

• Which accounts will never be accepted?

  Stolen accounts, accounts registered with real personal data, and accounts carrying personal information such as bank cards or real addresses. The full list is on Requirements for Accounts.

• My question is not here.

  Write to partner@pvamarkets.com, or use any of the channels on the contact page.